Frequently Asked Questions
Everything you need to know about your EnamelsOnline shopping experience.
What materials are used in your jewelry?
We specialize in high-quality cold and hot enamel techniques applied to premium metals such as 925 sterling silver and 14k gold-plated brass to ensure durability and a vibrant finish.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How should I care for my enamel jewelry?
To maintain the shine, avoid contact with harsh chemicals, perfumes, and prolonged water exposure. Clean gently with a soft, lint-free cloth and store in a cool, dry place.
Do you offer international shipping?
Yes, EnamelsOnline ships to over 50 countries worldwide. Shipping costs and potential customs duties are calculated at checkout based on your specific destination.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways including Shopify Payments, PayPal, and major credit cards to protect your personal data.